While we don't currently offer international shipping through our website, we're working towards making this available in the future.

If you're interested in one of our pieces, we'd be delighted to assist. Please get in touch with our team, and we'll be happy to provide a personalised international shipping quote based on your location and the items you'd like to purchase.

Almost all of our furniture arrives fully assembled, so you can enjoy your new piece without the hassle of putting it together.

For a small selection of items, such as dining tables, the bases and tops are packaged separately to ensure they arrive safely. If you've selected our white glove delivery service, our delivery team will happily assemble these pieces in your home and ensure everything is perfectly in place before they leave.

We offer capped furniture delivery pricing, so whether you’re ordering a single chair or multiple chairs, your delivery fee remains the same.

Our furniture delivery rates are based on your location, with all pieces carefully packed and dispatched from our Brisbane warehouse. We work with trusted, professional furniture couriers who specialise in handling and transporting high-quality furniture, ensuring your pieces arrive safely and with care.

Furniture delivery rates:

• South East Queensland: $240
• New South Wales: $295
• Victoria: $375
• South Australia: $495

If you’re located outside these areas, please contact our team and we’ll be happy to arrange a personalised delivery quote for you.

We take great care in packaging every order and work with trusted delivery partners to ensure your pieces arrive safely. On the rare occasion that an item is damaged in transit, we're here to make it right.

Please contact our team at shop@highgatehouse.com.au as soon as possible, along with photographs of the item and its packaging. This will help us assess the issue quickly and arrange the most appropriate resolution, whether that's a replacement, repair, or another suitable outcome.

We're sorry to hear that your purchase hasn't been quite what you expected.

We want every piece in your home to be something you truly love. For full details on our returns process, eligibility and requirements, please view our Returns Policy.

If you have any questions or need assistance with your return, our team is always happy to help.

Delivery timeframes vary depending on the size of your order, your location, and the delivery service selected.

For smaller items such as cushions and accessories, orders are typically packed and dispatched within 1–2 business days. Depending on your location and whether you've selected standard or express shipping, your order may arrive within as little as 2–3 business days. As soon as your order is on its way, you'll receive a tracking link so you can follow its journey.

For in-stock furniture, delivery timeframes vary by location. If you're based in Brisbane and surrounding areas, we can often arrange delivery as soon as the next business day, subject to availability. Our team will contact you to schedule a convenient delivery time.

For customers in New South Wales and Victoria, our furniture deliveries depart Queensland weekly and typically arrive the following week. Depending on when you place your order, you may receive your furniture in as little as four business days.

If you've ordered a pre-order or custom piece, the estimated lead time will be shown on the product page. If you have any questions about delivery, our team is always happy to help.

Absolutely. If you'd prefer to collect your order, simply select 'Pickup' at checkout.

Larger furniture pieces can be collected from our warehouse in Northgate. Once your order is ready, our team will contact you with the collection address and available pickup times.

Smaller items, including homewares and accessories, can be collected from our flagship showroom in Albion. We'll let you know as soon as your order is ready and waiting for you.

While we do our best to keep our favourites in stock, some pieces are simply too popular and occasionally sell out. If you can still see an item on our website, there's a good chance it's already on its way back to us! 

 If an item is marked as sold out without a restock date or pre-order option, we'd love to help. Simply get in touch with our team, and we'll be happy to provide an update or arrange a pre-order where available, so you don't miss out on the piece you've fallen in love with.

While we do our best to keep our favourites in stock, some pieces are simply too popular and occasionally sell out. If you can still see an item on our website, there's a good chance it's already on its way back to us! 

 If an item is marked as sold out without a restock date or pre-order option, we'd love to help. Simply get in touch with our team, and we'll be happy to provide an update or arrange a pre-order where available, so you don't miss out on the piece you've fallen in love with.

Yes, we’re happy to accept payment via bank transfer. Simply get in touch with our team and we’ll provide you with an invoice, including our bank details and payment instructions. Once payment has been received and cleared into our account, we’ll begin preparing your order for delivery.

From time to time, we have beautiful one-of-a-kind pieces and exclusive items available only in our showroom.

If you’ve seen something in store that you can’t find online, please get in touch with our team. We’d be delighted to help you with your purchase and provide any details you need about the piece.

Absolutely. We'd love to welcome you to our flagship showroom in Albion, Brisbane, where you can experience our collection in person and explore the craftsmanship and details of each piece.

If you're unable to visit us, we're happy to arrange a personalised FaceTime appointment with a member of our team. We'll walk you through the piece you're interested in, answer any questions, and help you feel confident in your selection from wherever you are.

We carefully design our collection with a focus on timeless design, exceptional quality, and intentional buying. Our pieces are thoughtfully selected to be enjoyed for years to come, rather than being driven by passing trends or seasonal cycles.

Because of this, we don’t offer sales, as our pricing reflects the quality of our materials, craftsmanship, and the considered design behind each piece.

From time to time, we may offer exclusive promotions or special updates to our subscribers, so we recommend joining our mailing list to be the first to know.

We’d love to help! If you’re unsure whether a piece will be the perfect fit for your space, simply give our team a call or send us a text.

Our experienced team can offer personalised recommendations, help with sizing and styling, and guide you in selecting pieces that will work beautifully within your home.

Absolutely, that’s what we’ve been doing for over 30 years, and helping create beautiful homes is what we love most!

We offer our Design By Room service, providing personalised guidance to help you create a space that feels uniquely yours. You can learn more about the service here.

If you're looking for a little guidance rather than a full room transformation, our team would love to help with product recommendations, styling advice, and selecting the perfect pieces for your home. Visit us in store, connect with us virtually via email, or simply send us a text, we're always happy to assist.